by Joel Lomman | Feb 13, 2017 | Uncategorized
Customer Experience Strategy At SparkBDM we believe that customer experience is vital for successful business. It can be a real point of difference that sets you apart from your competitors and creates loyal customers. No matter the industry that your organisation is...
by Joel Lomman | Feb 7, 2017 | Customer Experience
Enhancing Your Delivery Process Leaving a lasting impression and creating loyal customers that keep coming back. Have you considered enhancing how you deliver your projects? Making them memorable and engaging for customers? How you deliver the result of all your hard...
by Joel Lomman | Feb 7, 2017 | Customer Experience
Customer Empowerment How empowering your customers with confidence and trust keeps them coming back. Customer empowerment creates confidence, confidence creates trust, trust leads to loyalty, and loyalty; loyalty is invaluable. Very rarely today is it the product...
by Joel Lomman | Feb 2, 2017 | Uncategorized
Choose Your Own Adventure Understanding the Customer Journey Ever wondered where you would be today if your life was only made up of multiple choice based decisions? A bit like the old ‘Choose Your own Adventure’ books we grew up on. You know the ones where you were...
by Joel Lomman | Feb 2, 2017 | Uncategorized
As you may have noticed, over the past few weeks we have been discussing customer experience in relation to overall marketing strategy and successful business. Last week we had an opportunity to present a customer journey proposal to one of our clients, which received...
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