by Joel Lomman | Jan 24, 2017 | Customer Experience, Leadership, Marketing
Valuing your People Taking an integrated approach with workplace experience and customer experience. In our experience, things such as marketing processes, human resource management, organizational culture and the day to day operations of doing business, ideally...
by Joel Lomman | Jan 16, 2017 | Customer Experience, Marketing, Retail Marketing
Creating and keeping happy customers is vitally important to any business. An effective customer experience may be the most valuable way to do this. If people feel happy and you earn their trust, you are more likely to see a greater loyalty from them, and in turn, an...
by Joel Lomman | Jan 9, 2017 | Customer Experience, Marketing
Customer Experience and Branding Customer experience may be the most valuable marketing tool available to you. Today, brick and mortar stores may no longer fear online shopping trends, although they are still feeling the pressure. Pressure to keep up with overheads...
by Kerry | May 14, 2016 | Customer Experience
So its nothing new… brick and mortar retailers are having a rough time competing with online competition. The breadth and volume of online retailers continues to grow, as the rate of brick and mortar stores continues to fall just as rapidly. Given spending is down, we...
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